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Keywords: Distinctive characteristics of services
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Journal Articles
Benchmarking: An International Journal (2018) 25 (1): 156–177.
Published: 05 February 2018
... Benchmarking partnership Distinctive characteristics of services Problems of services The distinctive features of services present unique challenges for management (Fitzsimmons et al., 2014). A number of studies have examined the connection between the distinctive characteristics of services...
