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Journal Articles
Benchmarking: An International Journal (2012) 19 (6): 668–689.
Published: 19 October 2012
...Kwok Hung Lau Purpose The purpose of this paper is to discuss the use of data envelopment analysis (DEA) to benchmark store performance for the purpose of rationalising retail distribution network. Design/methodology/approach As an illustration of the approach, DEA is applied to a sample...
