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Keywords: Educational services
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Journal Articles
Service quality dimensions and customer satisfaction in a Brazilian university context
Available to Purchase
Benchmarking: An International Journal (2016) 23 (7): 1697–1716.
Published: 03 October 2016
... be contacted at: echdorion@gmail.com 16 09 2014 06 03 2015 07 03 2015 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Benchmarking Customer satisfaction Educational services Customer retention Service industry Quality...
