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Keywords: Electricity service quality
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Journal Articles
Benchmarking: An International Journal (2014) 21 (6): 964–986.
Published: 30 September 2014
... was constructed using SEM and tested by Amos 18 to verify the casual relationship between the measured dimensions and the electricity service quality. Findings – The results indicate that electricity service has a direct relationship with the dimensions of reliability, tangibility, empathy responsiveness...
