... Electronic commerce Data envelopment analysis Furst et al. (2000) indicate that internet banking has received increased attention among banking practitioners and regulators in recent times. This is mostly attributed to the expected benefits to customers and banking institutions. Stoica...

... appeared in Volume 17 Number 5, 2010,Benchmarking An International Journal © Emerald Group Publishing Limited 2012 --> Best practice Communication technologies Electronic commerce Lean production Quality improvement Supply chain management Paul C. Hong Department...

...Carlo A. Mora‐Monge; Arash Azadegan; Marvin E. Gonzalez Purpose The purpose of this study is to analyze the impact of web‐based electronic commerce (WEC) use on organizational benefits (OBE). Design/methodology/approach The researchers develop a research model based on a literature review...

.../value This paper fulfils a need to study how benchmarking of innovation adoptions in general, and for EPT in particular, can be made more effective by applying a multi‐dimensional perspective on their adoption. © Emerald Group Publishing Limited 2010 Innovation Electronic commerce...

... Electronic commerce Payments The objective of the present paper is to assess the costs in the home appliances industry of the conventional trade process and the benefits achievable through information and communication technologies (ICT)‐based integration. In particular, we have analyzed...

... practices and IT use for MC. As such, this study informs an important practical question: © Emerald Group Publishing Limited 2010 Supply chain management Quality improvement Best practice Communication technologies Electronic commerce Lean production Owing to rapidly changing...

... the Institute for Supply Chain Management, the world's largest SCM association. Based on previous literature, the authors suggest: Gioconda Quesada can be contacted at: quesadag@cofc.edu © Emerald Group Publishing Limited 2010 Procurement Sourcing Electronic commerce Information systems...

... and verify the coherence of the adoption with the technological and organizational choices. Originality/value The originality of this paper lies in a new framework of analysis of the eProcurement strategies that allows the identification of different maturity stages. Procurement Electronic commerce...

... of ECTs (particularly, EDI and internet), supply chain integration, and manufacturing competitive capabilities. An electronic commerce application is a combination of IT hardware and software that intends to facilitate business processes (Kalakota and Whinston, 1996). Kalakota and Whinston (1996...

... at this internet era. © Emerald Group Publishing Limited 2007 Electronic commerce Internet Electronic data interchange Value chain Supply chain management Because traditional EDI using a private network to conduct the business data interchange has the problem of higher data transmission cost...

... areas and proposes a plan for e‐business integration. © Emerald Group Publishing Limited 2007 Electronic commerce Competitive advantage Small to medium‐sized enterprises United Kingdom The primary research methods used for this study were literature review and interviews with owner...

... offering these woodstoves for delivery and installation throughout Europe. Robert C. Rickards can be contacted at: robert.rickards@hhl.de; rrickards@hs‐harz.de © Emerald Group Publishing Limited 2007 Balanced scorecard Electronic commerce Strategic evaluation Small to medium‐sized...

... generally developed for large firms. Currently SMEs are not taking advantage of supply chain management and customer relationship management applications. A significant majority of SMEs are not using knowledge management techniques. Electronic commerce Knowledge management Small to medium‐sized...

... Service industries Electronic commerce Customer services quality The objective of this study was to explore the customer service practices that innovative service sector firms employ in providing and enhancing customer service via the internet. More specifically, the aim was to identify benchmarks...

... of the decomposition technique enables the development of electronic commerce (e‐commerce) metrics. Design/methodology/approach In the approach to value decomposition, value constructs are identified at the highest level, decomposed into the next levels, referred to as value variables, which are further broken...

... (G2G); and consumer‐to‐consumer (C2C). Benchmarking Electronic commerce Performance management Best practice Internet Saudi Arabia Internet together with other information and communication technologies are not only driving financial global economies but also transforming societies...

...Ronald E. McGaughey The last decade of the twentieth century brought with it exponential growth of electronic commerce (EC). The growth of business‐to‐business (B2B) EC outpaced that of all other forms of EC. During roughly the same time period, benchmarking became an important approach...

... parties. © MCB UP Limited 2002 Supply chain Information technology Electronic commerce Strategy A substantial amount of literature has already been written on the topic of supply chain benchmarking. As yet however, the connection between this topic and the benefits of electronic...