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Keywords: Emotion analysis
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Journal Articles
Benchmarking: An International Journal (2021) 28 (2): 438–464.
Published: 22 September 2020
... to predict the ratings. However, a sentiment analysis only provides the positive or negative polarity (Chatterjee, 2019) and hence can have limited accuracy. We try to overcome the limitations of the sentiment analysis by using it in combination with an emotion analysis. The emotion scores (anger...
