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Keywords: Employee communications
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Journal Articles
Benchmarking for Quality Management & Technology (1995) 2 (4): 51–60.
Published: 01 December 1995
...Troutt; Jesus A. Ponce de Leo; D.N. Bateman The employee communication (EC) process plays a potentially important role in any quality improvement principles (QIP) programme. Addresses the need to apply QIP to the EC process itself, and underscores the role of EC in QIP. Quality measurement...
