...Karthik Padamata; Rama Devi Vangapandu Purpose The purpose of this study is to capture patients' and employees' perception of quality of care in the Indian private hospitals and to find the possible perceptual gaps between both the groups. Design/methodology/approach Authors have referred...

...Ian Straker; Stephen Ison; Ian Humphreys; Graham Francis Purpose The purpose of this paper is to explore the process benefits and findings of a functional benchmarking exercise. It explores the issues surrounding the potential introduction of a direct employee car parking financial incentive...

... that the characteristics of a great working environment include the following: compensation that communicates that people truly are valued, exceptional facilities, a facilitative company culture, good relations between management and employees, a flexible work place, a family‐friendly culture, and investments in employee...