Keywords: European quality model
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Benchmarking: An International Journal (2004) 11 (1): 93–117.
Published: 01 February 2004
... Construction industry European quality model The construction industry has been accused of being, at its worst, wasteful, inefficient and ineffective. In 1999 the industry wasted over £1 billion due to errors and rework (Nicholson, 1999). The construction industry has long been recognised as having...

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