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Keywords: Financial crisis
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Journal Articles
Benchmarking: An International Journal (2014) 21 (5): 756–774.
Published: 29 July 2014
... to product quality, customer satisfaction, operational, market and financial performance. This is evident in a business environment where an economic downturn and financial crisis dominates. Research limitations/implications – The sub-samples of the responding ISO 9001 certified and non-certified...
