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Keywords: Functional quality
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Journal Articles
Benchmarking: An International Journal (2019) 26 (2): 590–613.
Published: 17 January 2019
... and Jusoff, 2009 ; Kondasani and Panda, 2016 ; Yavas et al., 2016) reveal the importance of this dimension for measurement of perceived service quality in hospital setting. Patients Hospital Perceived service quality Functional quality Public and private Technical quality...
