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Keywords: Government agencies
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Journal Articles
Fuzzy multiple criteria base realignment and closure (BRAC) benchmarking system at the Department of Defense
Available to Purchase
Benchmarking: An International Journal (2009) 16 (2): 192–221.
Published: 10 April 2009
... at: tavana@lasalle.edu © Emerald Group Publishing Limited 2009 Benchmarking Decision theory Fuzzy logic United States of America Government agencies It is best, Sun Tzu said, to prepare for war in peace and to prepare for peace in war. The Department of Defense (DoD) adopted the base...
Journal Articles
Benchmarking: achieving best value in public‐sector organisations
Available to Purchase
Benchmarking: An International Journal (2003) 10 (3): 261–286.
Published: 01 June 2003
... Benchmarking Public sector Government agencies Quality Value Learning Benchmarking has been considered as one way of enabling public‐sector organisations to inject a wider perspective into performance reviews, and develop appropriate and sharper performance indicators (Bovaird, 1999 ; DETR, 1998...
Journal Articles
The implementation of total quality management into public sector agencies: a case study of the Tennessee Valley Authority
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Benchmarking for Quality Management & Technology (1996) 3 (1): 50–64.
Published: 01 March 1996
... in their organizations, with hopes that it will have the same effect as it has had in the private sector. The idea of applying TQM principles in the government has resulted because of the overall shift in business philosophy to focusing on customer needs. Outlines the TQM implementation process in a government agency...
