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Keywords: HCAHPS
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Journal Articles
Benchmarking: An International Journal (2021) 28 (6): 2047–2074.
Published: 13 January 2021
...Shahidul Islam; Nazlida Muhamad Purpose The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been recognized as a “gold standard” set of “practical standardized measures” for assessing hospital service quality. Beginning with the HCAHPS, the purpose of this paper...
