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Journal Articles
Benchmarking: An International Journal (2018) 25 (3): 815–837.
Published: 03 April 2018
... 2018 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Action research Healthcare industry Patients’ service quality The healthcare industry is the backbone of any nation’s well-being, and the major part of the healthcare industry is hospitals. The Indian health care...
Journal Articles

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