Keywords: Healthcare industry
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Journal Articles
Benchmarking: An International Journal (2018) 25 (3): 815–837.
Published: 03 April 2018
... 05 2016 30 03 2017 19 05 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only SERVQUAL Action research Healthcare industry Patients’ service quality The healthcare industry is the backbone of any nation’s well-being...
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