Keywords: Hierarchical model
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Journal Articles
Benchmarking: An International Journal (2024) 31 (10): 3459–3496.
Published: 28 September 2023
... that the theoretical saturation had been attained. Analyzing the content of these semi-structured interviews and questionnaire responses led to the identification of 14 key barriers. In Phase 02, we used the group learning process of the ISM analytical technique (Warfield, 1974) to develop a hierarchical model...

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