Keywords: IT‐service capability
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Journal Articles
Benchmarking: An International Journal (2012) 19 (2): 137–158.
Published: 06 April 2012
... is positively associated with the interactions of its Human Resource Service Capability (HRSC), Information Technology Service Capability (ITSC) and Marketing Service Capability (MKSC). Originality/value This paper contributes to the literature by providing empirical evidence that when an organization...

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