... Power Organizational performance Human resource management Industrial relations Scholars have stressed that even given similar HR architecture (Lepak and Snell, 1999), the best practices requirements in terms of HR system, structure and effects may be quiet different in different organizations...

... provided insight for top managers of both public agencies to facilitate their total quality management processes. © MCB UP Limited 1994 Customer orientation Employee attitudes Health care Industrial relations Management attitudes Organizational philosophy Service quality TQM...