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Keywords: Information technology
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Journal Articles
Journal Articles
Benchmarking: An International Journal (2012) 19 (4-5): 517–531.
Published: 06 July 2012
...‐based strategies of the US Silicon Valley to the case of Thailand. Open innovation Cluster innovation Innovation Korean IT industry Gumi Cluster Electronic industry Textile industry Information technology Republic of Korea Japan United States of America In a turbulent business...
Journal Articles
Benchmarking: An International Journal (2012) 19 (2): 159–176.
Published: 06 April 2012
... half of 2010 in the context of the assessment of 13 information technology (IT) service management processes at two different customer sites. The material is of special value to service managers in companies that have outsourced IT service management processes to external IT service providers...
Journal Articles
Benchmarking: An International Journal (2012) 19 (2): 137–158.
Published: 06 April 2012
... is positively associated with the interactions of its Human Resource Service Capability (HRSC), Information Technology Service Capability (ITSC) and Marketing Service Capability (MKSC). Originality/value This paper contributes to the literature by providing empirical evidence that when an organization...
Journal Articles
Benchmarking: An International Journal (2011) 18 (2): 172–196.
Published: 12 April 2011
...Faramak Zandi; Madjid Tavana Purpose The high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate strategic IT investments in organizations. The purpose of this paper is to propose...
Journal Articles
Benchmarking: An International Journal (2002) 9 (5): 450–470.
Published: 01 December 2002
... parties. © MCB UP Limited 2002 Supply chain Information technology Electronic commerce Strategy A substantial amount of literature has already been written on the topic of supply chain benchmarking. As yet however, the connection between this topic and the benefits of electronic...
Journal Articles
Benchmarking: An International Journal (2002) 9 (2): 146–153.
Published: 01 May 2002
..., as a developing country with an economy in transition, started to invest in building its communication and information technology infrastructure since 1985 as a vital tool for development. This paper describes the emergence of e‐commerce in Egypt with a focus on the challenges faced that relate to a number...
Journal Articles
Benchmarking: An International Journal (2001) 8 (2): 108–120.
Published: 01 May 2001
... and information technology advances, a health care organisation needs to engage in strategic, planned change in order to allocate limited resources, achieve the organisation’s goals, and fulfil its mission. The IT strategy for health care will not only provide direction and purpose, but guide managers...

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