Keywords: Internet service providers
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Journal Articles
Benchmarking: An International Journal (2021) 28 (10): 2952–2976.
Published: 30 March 2021
.../methodology/approach The data were collected using a survey based on an email/interview with 444 Internet users participating. SEM obtained coefficient values by way of customer expectations for Internet service providers. The authors normalized coefficients and integrated them into the VIKOR method...

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