.../methodology/approach Data were collected through questionnaires filled out by 266 firms across various manufacturing industries in Jordan. The study employed structural equation modeling to test the research hypotheses after ensuring the validity and reliability of the constructs. Findings The results...

... and direct relationships are added to the model that advances the implementation and understanding of the model. Moreover, it informs theory about Excellence Award implementation in developing countries within the context of Jordan – a topic that has previously received limited attention in the international...

.../methodology/approach This research follows a descriptive analytical methodology, testing two hypotheses formulated based on the reviewed literature among chemical industrial plants of the three Jordanian QIZs (Amman, Zarqa and Irbid) in Jordan. Following a preliminary scoping study of all 219 Jordanian...

... in the Jordanian pharmaceutical sector. Design/methodology/approach This study employed a quantitative research design where 252 questionnaires were collected form respondents operating in various pharmaceutical companies in Jordan to obtain necessary data to test the hypotheses developed for the study...

...’ performance. This will help the organizations to dedicate efforts and allocate resources to get the best long-term outcomes and to figure out their strengths and weaknesses to develop and implement a new strategy to enhance their competitive position. Originality/value Construction sector in Jordan...

... at: rateb.sweis@gmail.com 28 05 2016 20 05 2017 12 06 2017 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Total quality management Manufacturing Quality management Jordan Organizational performance Many organizations from...

... SC performance is investigated. Design/methodology/approach A research model and hypotheses were developed based on literature review. The study is based on survey data collected from 152 respondents in 55 private hospitals in Jordan. The proposed hypotheses were tested using structural equation...

... focussed on assessing quality from a student’s perspective in higher education, comes into play with a two-fold objective: first, to identify the quality dimensions most vital to students in a developing country such as Jordan, and then to develop a framework consisting of these dimensions; and second...

... dimensions: customer perspective, financial perspective, internal business process perspective, and innovation and learning perspective. Findings The results show that the Balanced Scorecard factors fit very well with monitoring and measuring the performance of e‐government in Jordan, and also...

...Ibrahim A. Rawabdeh Purpose The purpose of this paper is to present the essence of the Jordan Quality Award (JoQA) that has been developed and implemented in Jordan. The award characteristics, framework, examination criteria, objectives, benefits and comparative assessment are described. The JoQA...

... standards, organizations need to consider what they want to know, whom they should ask, how and when they should ask, who should analyze the feedback and how they will use the information. In the last two decades, Jordan has undertaken major steps on its way to the international market. However...