...César Alex de Oliveira Galoro; Maria Elizabete Mendes; Marcelo Nascimento Burattini Purpose The purpose of this paper is to test the applicability and benefits of benchmarking as a tool for quality analysis in Brazilian laboratory medical services. Design/methodology/approach A primary...

...Jaideep G Motwani; Victor E Sower; G.M. Rynja; D.C. Moy Purpose To describe a new approach to the performance evaluation and benchmarking of analytical laboratory services and their associated supply chains. Design/methodology/approach Life cycle and industrial process approaches are adapted...

... in containing Schedule price increases throughout the 1990s (France et al., 2003a). Biochemistry tests were chiefly responsible for the volume increases driving expenditure escalation, e.g. three high‐throughput tests performed in one provincial city's private laboratories (cholesterol, glucose...

...Graham Francis; Stewart Lawrence; Christopher P. Price Purpose To review the application of the principles of benchmarking to the field of laboratory medicine. Design/methodology/approach Review of the literature on performance management techniques employed in healthcare provision...

... interviews with 25 key internal and external customers, and a survey of NHS laboratories both in the UK and Ireland by targeting a sample of consultant pathologists in 50 random locations – the purpose of this questionnaire was an attempt at establishing best practice in pathology quality management...