...César Alex de Oliveira Galoro; Maria Elizabete Mendes; Marcelo Nascimento Burattini Purpose The purpose of this paper is to test the applicability and benefits of benchmarking as a tool for quality analysis in Brazilian laboratory medical services. Design/methodology/approach A primary...

...Jaideep G Motwani; Victor E Sower; G.M. Rynja; D.C. Moy Purpose To describe a new approach to the performance evaluation and benchmarking of analytical laboratory services and their associated supply chains. Design/methodology/approach Life cycle and industrial process approaches are adapted...

... service provision are identified for the guidance of researchers, decision‐makers and planners. © Emerald Group Publishing Limited 2005 Benchmarking Laboratories Health services Costs Pathology New Zealand This paper considers problems and compromises involved in benchmarking state...

...Graham Francis; Stewart Lawrence; Christopher P. Price Purpose To review the application of the principles of benchmarking to the field of laboratory medicine. Design/methodology/approach Review of the literature on performance management techniques employed in healthcare provision...

... interviews with 25 key internal and external customers, and a survey of NHS laboratories both in the UK and Ireland by targeting a sample of consultant pathologists in 50 random locations – the purpose of this questionnaire was an attempt at establishing best practice in pathology quality management...