...Sanjay Kumar Singh Purpose The purpose of this paper is to benchmark leadership practices for helping companies to develop systems and process to become a learning organization. Design/methodology/approach The data are collected from 331 software professionals of an Indian software firm using...

... and Richards, 1997 ; Drew, 1997 ; Sharif, 2002). Thus, the “best in class” is the organization with the maximum averaged value, computed by averaging the scores assigned to all the organizations on the basis of all the criteria. The learning organization promotes continuous improvement to survive...