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Keywords: Leasing market
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Journal Articles
A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector
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Benchmarking: An International Journal (2018) 25 (6): 1935–1955.
Published: 06 August 2018
...Usha Ramanathan; Sandar Win; Andreas Wien Purpose The purpose of this paper is to determine the nature of the relationship between service quality and desired customer behaviours in the leasing market using an appropriate service quality measurement model. The authors take a step further...
