... in future studies. Interestingly, the findings here may be generalisable outside Libya, i.e. South Mediterranean countries. Practical implications – LOGCs should consider TQM as an innovative tool for improving business performance in today's competitive environment. The findings suggest that the TQM...

... their business performance which, in turn, will improve the Libyan economy. Total quality management (TQM) has been widely accepted as an efficient approach for improving competitiveness, Libya can draw on the success of many Japanese and Western companies which have built their competitiveness based on its...