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Keywords: Logistics service
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Journal Articles
Dimensions of logistics service quality framework for contactless last mile delivery: a systematic literature review
Available to Purchase
Benchmarking: An International Journal (2025)
Published: 26 June 2025
...Jan Elaiza Go; Sean Arvin Sy; Hannah Gwyneth Tagabucba; Jules Dannielle Tan; Miriam Bongo Purpose The logistic service quality (LSQ) model is a staple for evaluating key performance factors such as satisfaction and improving business performance. Given the lack of a universally accepted LSQ model...
