... a sample of service organisations from three countries (131 from Greece, 70 from Mexico and 151 from Spain). TQM factors and their impact on employee and customer satisfaction were analysed separately for each country. Exploratory factor analyses, coupled with multiple linear regression analyses, were...

... and capabilities and the supporting institutions. This framework was applied to the case of SMEs in the Mexican footwear industry following Mexico's economic liberalisation. The study covered the period 1985‐1999. Thus, the objectives of this study were to: Traditional models of competitive advantage...

...Xiande Zhao; Sharad K. Maheshwari; Jincheng Zhang Presents results of a quality‐management survey conducted among manufacturing companies in India, China, and Mexico. The results show that the majority of the manufacturers in the three countries are well aware of modern quality‐management concepts...