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Keywords: Multiple case study analysis
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Journal Articles
Benchmarking: An International Journal (2026) 33 (4): 1021–1049.
Published: 10 January 2025
... Performance Indicators (KPIs), Critical-to-Quality (CTQ), project approach, deployment strategies and tools and techniques used to execute the project. Design/methodology/approach The study adopted an exploratory research methodology and a multiple case study analysis to draw robust inferences...
