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Keywords: Objective service quality dimensions
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Journal Articles
Benchmarking: An International Journal (2019) 26 (2): 567–589.
Published: 17 January 2019
...Saikat Deb; Mokaddes Ali Ahmed Purpose The purpose of this paper is to estimate and compare the service quality of the city bus service measured by two different approaches which are subjective service quality dimensions and objective service quality dimensions. Design/methodology/approach...
