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Keywords: Online ratings
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Journal Articles
Utilizing emotion scores for improving classifier performance for predicting customer's intended ratings from social media posts
Available to Purchase
Benchmarking: An International Journal (2021) 28 (2): 438–464.
Published: 22 September 2020
... ratings from social media feeds is an interesting topic. This Literature Review section is divided into three sections. The first section gives an overview of the importance of online reviews and online ratings in different product websites and related studies. This section also discusses the need...
