... provided insight for top managers of both public agencies to facilitate their total quality management processes. © MCB UP Limited 1994 Customer orientation Employee attitudes Health care Industrial relations Management attitudes Organizational philosophy Service quality TQM...

... management. Top management has the power and resources effectively to direct a team approach to solve organizational problems. It is top management’s responsibility to form an interdisciplinary team that will fully analyse organizational problems, review the company’s resources and limitations,its vision...