... for designing effective performance management systems. Keywords: Balanced scorecard, Baldrige Award, Knowledge management, Performance measurement (quality) www.emeraldinsight.com/10.1108/14635770710761906 This article originally appeared in Volume 14 Number 4, 2007, pp. 517-33...

... enterprises (Cassell et al., 2001). Petri Niemi can be contacted at: petri.niemi@lut.fi © Emerald Group Publishing Limited 2008 Benchmarking Performance measurement (quality) Inventory management In the units, regular replenishments were a desired practice, and it was decided...

... and labels of which may be specified à priori) is associated with a specified subset of indicator variables (Kim and Mueller, 1978). Chandrasekharan Rajendran can be contacted at: craj@iitm.ac.in © Emerald Group Publishing Limited 2008 Performance measurement (quality) Customer services...

... that organizations actually use to conduct analyses of performance measures to support decisions and planning. © Emerald Group Publishing Limited 2007 Balanced scorecard Baldrige Award Knowledge management Performance measurement (quality) 1. customer; 2. financial and market...

... Limited 2007 Knowledge management Performance measurement (quality) Democracy Vast changes in recent decades have shifted society from industrialisation to post‐industrialism and now one based on systems of information and communication. This has affected all economic entities...

.... Finally, results from the case study are discussed. © Emerald Group Publishing Limited 2007 Performance measurement (quality) Information management Knowledge management Fuzzy control For many years, performance measurement sat squarely in the realm of the accountant...

... are indicated. In the fifth step, the loan officer obtains the borrower's signatures and receives collateral; then the loan operation is closed and the loan proceeds. © Emerald Group Publishing Limited 2006 Banking Performance measurement (quality) Competitive strategy Loans...

... proposed by Banker (1993) . An F statistic is calculated based on a comparison of the distribution of inefficiency deviations derived from applying DEA. © Emerald Group Publishing Limited 2006 Long‐term care Nursing homes Data analysis Service delivery Performance measurement...

... Performance measurement (quality) Benchmarking Services Laboratories Analytical testing laboratories are traditionally seen as service providers. They report analytical results as their “service”. Like other service industries, laboratory performance is often judged by customers on economics‐based...

... be of interest to those with similar undertakings. © Emerald Group Publishing Limited 2005 Benchmarking Performance measurement (quality) Health services Hospitals New Zealand Benchmarking practice and performance measures provide a reasonable indication of the adequacy of a health care...

... Performance measurement (quality) Supply chain management Environmental management In supply chains with multiple vendors, manufacturers, distributors and retailers, whether regionally or globally dispersed, performance measurement is challenging because it is difficult to attribute performance...

... Performance measurement (quality) Benchmarking Modelling Business environment Manufacturing industries The fast changing and uncertain manufacturing environments in the twenty‐first century require enterprises to be agile and responsive in the conditions of change and uncertainty. Agile...

..., they report on outcomes, the consequences of past actions (Kaplan and Norton, 2001). Benchmarking Performance measurement (quality) Predictive process This critique raises many issues of interest. A study of lead benchmarking will identify how flexible and agile are organizations and also what...

... services Benchmarking Retail management Banks Performance measurement (quality) This paper describes a practical approach to benchmarking the operational cost efficiency and structure of ASB Bank (ASB), one of the leading banks in New Zealand. The project was initiated by the bank's management...

... such as technology development. Still another form of V2C is corporate venturing, which happens inside big corporations and is therefore not in the focus of this paper. © Emerald Group Publishing Limited 2004 Entrepreneurs Performance measurement (quality) Strategic management Venture...

... meeting budget, schedule, quality of workmanship, client and project manager's satisfaction, transfer of technology, friendliness of environment, health and safety. © Emerald Group Publishing Limited 2004 Project management Performance measurement (quality) Construction industry...

... not use performance measurement as a key management tool (Schiemann and Lingle, 1999). It is the translation of the results into action that is crucial to achieving to improved performance. © Emerald Group Publishing Limited 2004 Performance measurement (quality) Continuous improvement...

... Supply chain management Supply and demand Performance measurement (quality) Intense competition compels companies to create close relationships with their upstream and downstream partners. The traditional arm's length relationship is no longer effective in the dynamic environment of global...