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Keywords: Prediction
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Journal Articles
Utilizing emotion scores for improving classifier performance for predicting customer's intended ratings from social media posts
Available to Purchase
Benchmarking: An International Journal (2021) 28 (2): 438–464.
Published: 22 September 2020
... for a particular service-related comment on social media unless explicitly mentioned. Predicting ratings can be beneficial for service providers and prospective customers. Additionally, predicting ratings from a user-generated content can help in developing vast data sets for recommender systems utilizing recent...
