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Keywords: Problem solving
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Journal Articles
Benchmarking for Quality Management & Technology (1998) 5 (1): 59–70.
Published: 01 March 1998
... and suppliers), when determining the key performance indicators (KPI) of their project. © MCB UP Limited 1998 Benchmarking Problem solving Success Water industry The concept of benchmarking was popularised by the seminal work of Camp (1989), based on the experiences of Rank Xerox. Since...
Journal Articles
Benchmarking for Quality Management & Technology (1995) 2 (4): 51–60.
Published: 01 December 1995
... is required by most QIP programmes: and is a special challenge for the EC process. Suggests new approaches to this problem. Employee communications Employee development Information resources management Kaizen Measurement Problem solving Quality programmes Comprehensive quality enhancement...
