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Keywords: Process improvement techniques
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Journal Articles
Benchmarking: An International Journal (2013) 20 (6): 765–776.
Published: 21 October 2013
...Cliff Welborn; Kimball Bullington Purpose – The purpose of this study is to benchmark the use of process improvement techniques among US health care organizations that won the Malcolm Baldrige National Quality Award. Design/methodology/approach – The applications from 13 Baldrige award...
