... was noticeable in 1980s. Though benchmarking is an essential tool for continuous improvement of quality, service organizations have generally been slower to adopt the technique (Yasin and Yavas, 1999). © Emerald Group Publishing Limited 2008 Benchmarking Project evaluation Telecommunication...

... identifies specific strengths and weaknesses in project management within the explored industries. Ofer Zwikael can be contacted at: ofer.zwikael@vuw.ac.nz © Emerald Group Publishing Limited 2006 Benchmarking Project management Project planning Project evaluation Different...

..., corporations have been seeking to develop a number of methods and techniques to assist with decision making in project evaluation. Benchmarking has gained increasing acceptance as a technique that enhances business processes. This paper is concerned with the development of a model using the analytic hierarchy...