...Lucio Cappelli; Roberta Guglielmetti; Giovanni Mattia; Roberto Merli; Maria Francesca Renzi Purpose The urgency to strengthen the effectiveness and efficiency of public administrations has led to the adoption in the public sector – in Italy as well as in other countries – of tools and models...

... of benchmarking in The Netherlands water industry. The next two sections present evidence on changes in transparency and economic performance. The final section summarises findings and draws out implications for the theory and practice of public sector benchmarking. Public administration Benchmarking...