... Manufacturing industries Process efficiency Public sector organizations Various methods of measuring marketing productivity proposed in previous research indicate the strategic function of marketing in the firm and absolutely related to the firms performance (Rust et al., 2004b). In response...

... of benchmarking to improve the public procurement process. Originality/value Provides an effective framework to public sector employees in developing countries to benchmark and overcome weaknesses in the public procurement process. Procurement Public procurement Benchmarking Public sector organizations...

... of secondary data from relevant publications addressing applications of benchmarking in the public sector. Extraction of knowledge from several research projects where the authors have been involved in studying and developing benchmarking approaches for different public sector organizations. Induction of new...

...) sustain that benchmarking tries to solve the fundamental questions connected to the ways in which an organization defines the performances of its organizational areas, sustains the organizational improvement and manages the change. In a public sector organization, the change involves a highly thorough...

... The Netherlands Economic performance Water industry Public sector organizations The past two decades have seen a surge of interest in the transfer of private sector management practices to the public sector. Benchmarking is one of the imports (Dattakumar and Jagadeesh, 2003 ; Dorsch and Yasin, 1998...

... benchmarking and increased public documentation will enhance reporting systems in any public sector organisation. Practical implications The methodology should facilitate organisations' responses to calls for accountability, from a diversity of interested parties. Originality/value Highlights the role...