...Muneeb Iqbal; Yasir Ahmad; Uzair Khaleeq Uz Zaman; Afshan Naseem; Asjad Shahzad Purpose This study aims to identify and prioritize key Quality 4.0 dimensions in the service sector to support strategic, data-driven, and human-centric quality transformation. By emphasizing sustainability...

... and the impact of Industry 4.0 on it, this research seeks, through a technical point of view, to comprehend the state of the art of quality 4.0 and intelligent quality management (IQM) by defining concepts, technologies, challenges and applications. Design/methodology/approach The review was conducted only...