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Keywords: Quality 5.0 readiness
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Journal Articles
Benchmarking: An International Journal 1–27.
Published: 07 July 2026
... and adaptability alongside digital integration, the study positions Quality 4.0 as a foundational pathway toward Quality 5.0 readiness in service organizations. Design/methodology/approach A sequential exploratory mixed-method approach is employed. Qualitative insights were gathered through semi-structured...
