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Keywords: Quality dimensions
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Journal Articles
Benchmarking: An International Journal (2016) 23 (7): 1697–1716.
Published: 03 October 2016
... and relevancy. Originality/value The identification of the attributes that represent the quality dimensions, related to the services provided, can assist any Brazilian university to prioritize its strategies and actions and to contribute to excellence in education. In addition, it may encourage customer...
