... modelling Manufacturing organizations Quality practices The concept of QM construct differs across many studies; some authors refer as “practices” whereas others call it “critical success factors” or “principles,” but the meaning of constructs is same (Sinha et al., 2016). Practices...

... (infrastructure and core quality practices), the study further contributes to the understanding of the different roles played by diverse QM dimensions in determining business performance in terms of increased return on investment, shareholder and stakeholder value. Practical implications The study showed...