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Keywords: Radiology centres
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Journal Articles
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Available to Purchase
Benchmarking: An International Journal (2023) 30 (5): 1649–1671.
Published: 14 June 2022
... provide that purpose. This study aims to develop a quantitative assessment framework for radiology centres as a vital section in healthcare to translate the patients' requirements into service quality specifications. This would help to achieve quality improvement by emphasising the voice of customers...
