...Usha Ramanathan; M. Mathirajan; A.S. Balakrishnan Purpose The COVID-19 situation affected the whole landscape of retailing in India and around the world. However, some businesses have used the pandemic-related difficulties into opportunities. E-tailing is one of the ways that helped people...

... intentions by considering additional variables, such as consumer personality traits and diverse cultural settings. The study may help managers and policymakers formulate a consumer-focussed strategy to win over modern retail consumers. Originality/value This study explores the behavioural intention...

...Diego A. de J. Pacheco; Rodrigo Veleda Caetano; Samuel Vinícius Bonato; Bruno Miranda dos Santos; Wagner Pietrobelli Bueno Purpose Small retail stores in the luxury market face significant challenges due to fluctuations in market demand. This task turns challenging as it requires effectively...

...Riju Jakhar; Deepak Verma; Ajay Pal Singh Rathore; Divesh Kumar Purpose Visual merchandising has a direct impact on shopping experience, making it pertinent for the retailers to ensure that their store environment has an effective design. This study blends fuzzy numbers and Analytical Hierarchy...

...Seong‐Jong Joo; Philipp A. Stoeberl; Kristin Fitzer Purpose The purpose of this paper is to measure and benchmark the retail operations of selected coffee stores owned by a specialty coffee company. Design/methodology/approach Data envelopment analysis is used for benchmarking the performance...