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Keywords: Ride-sourcing
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Journal Articles
Benchmarking: An International Journal (2021) 28 (1): 249–266.
Published: 07 September 2020
...Tejas R. Shah Purpose This paper aims to identify the dimensions of service quality in the case of ride-sourcing services in Indian context. Design/methodology/approach The service quality dimensions of ride-sourcing services are identified using an exploratory factor analysis (EFA). Further...
