... Dynamic service innovation capability Firm performance Sensing Seizing and transformation The dynamic knowledge-driven business environment reshapes the service sector (Arranz et al., 2023). The hospitality industry emerges as a critical contributor to its significant share in India’s...

... with managers who occupy leadership positions, in addition to a documentary survey of the internal records of the analyzed organization. In data analysis, the content analysis technique was used. Findings The main results of the research showed that the dynamic capabilities configured in sensing, seizing...