... performance requires a facilitative approach that integrates all functional activities for prompt service delivery. Haraden and Resar (2004) suggested that an individual department that improves flow in its area alone could harm performance in other dependent departments. Nevertheless, most contributions...

... the premise of a constant‐return to scales method of service delivery. In addition, to identify factors influencing the US cities' EMS efficiency and then to predict their efficiency scores, a Tobit regression analysis is employed, which tended to result in a smaller standard error, a smaller bias...

... quality is appropriate for assessing the operating performance of a service delivery system:H₀2. Output quality does not significantly affect efficiency. All of the long‐term studies noted that the differences in residents' disabilities must be taken into account...