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Keywords: Service delivery
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Journal Articles
Benchmarking: An International Journal (2021) 28 (1): 106–130.
Published: 01 September 2020
... Licensed re-use rights only ISCP Patient centricity Healthcare Service delivery Antecedents Relationships Healthcare services are one of the most critical services in determining the wellbeing of a society. The foremost objective of any healthcare organization is to provide timely...
Journal Articles
Benchmarking: An International Journal (2009) 16 (4): 543–561.
Published: 10 July 2009
... the premise of a constant‐return to scales method of service delivery. In addition, to identify factors influencing the US cities' EMS efficiency and then to predict their efficiency scores, a Tobit regression analysis is employed, which tended to result in a smaller standard error, a smaller bias...
Journal Articles
Benchmarking: An International Journal (2006) 13 (3): 232–251.
Published: 01 May 2006
...; Zk is the ratio of weighted outputs to the weighted inputs, the weights are selected in a way that makes DMUk as efficient as possible compared to all other DMUs. © Emerald Group Publishing Limited 2006 Long‐term care Nursing homes Data analysis Service delivery...
