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Keywords: Service delivery
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Journal Articles
Exploring integrated supply chain performance in healthcare: a service provider perspective
Available to Purchase
Benchmarking: An International Journal (2021) 28 (1): 106–130.
Published: 01 September 2020
... Licensed re-use rights only ISCP Patient centricity Healthcare Service delivery Antecedents Relationships Healthcare services are one of the most critical services in determining the wellbeing of a society. The foremost objective of any healthcare organization is to provide timely...
Journal Articles
Benchmarking and measuring the comparative efficiency of emergency medical services in major US cities
Available to Purchase
Benchmarking: An International Journal (2009) 16 (4): 543–561.
Published: 10 July 2009
... the premise of a constant‐return to scales method of service delivery. In addition, to identify factors influencing the US cities' EMS efficiency and then to predict their efficiency scores, a Tobit regression analysis is employed, which tended to result in a smaller standard error, a smaller bias...
Journal Articles
Identifying and studying “best‐performing” services: An application of DEA to long‐term care
Available to Purchase
Benchmarking: An International Journal (2006) 13 (3): 232–251.
Published: 01 May 2006
...; Zk is the ratio of weighted outputs to the weighted inputs, the weights are selected in a way that makes DMUk as efficient as possible compared to all other DMUs. © Emerald Group Publishing Limited 2006 Long‐term care Nursing homes Data analysis Service delivery...
