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Keywords: Service delivery effectiveness
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Journal Articles
Benchmarking: An International Journal (2016) 23 (4): 893–915.
Published: 03 May 2016
...Siddhant Masson; Rachit Jain; Narendra Mani Ganesh; Sajeev Abraham George Purpose – The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out...
