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Keywords: Service engineering
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Journal Articles
Benchmarking: An International Journal (2015) 22 (2): 238–253.
Published: 02 March 2015
..., and perceived service quality (Grönroos and Ojasalo, 2004). © Emerald Group Publishing Limited 2015 Germany Industrial services Performance measures Service engineering Service productivity The concept of service engineering as a structured approach for the development and management...
