... Organizational commitment Service industries The construct of organizational commitment has continued to gather momentum and has attracted the attention from organizational psychologists and researchers from other disciplines. Hence, researchers are seeking appropriate managerial ways to raise...

... and markets Service industries Growth and globalization, coupled with recent advances in information technology (IT), have led many of the firms to introduce sophisticated knowledge management systems (KMS) in order to create sustainable competitive advantage (Ofek and Sarvari, 2001). Knowledge...

... of performance aspects related to customers, suppliers, and overall organizational effectiveness. © Emerald Group Publishing Limited 2010 Performance measures Service industries Performance management Literature At the journal level, the International Journal of Productivity...

... Service industries Electronic commerce Customer services quality The objective of this study was to explore the customer service practices that innovative service sector firms employ in providing and enhancing customer service via the internet. More specifically, the aim was to identify benchmarks...

... is demonstrated using data from the Australian services industry. © MCB UP Limited 2000 When there is slackness and lack of motivation in production – arising possibly from the inadequacy of corporate governance mechanisms that lead to misrepresenting of income, expenditure or reconciliation items...

...Nicholas Beaumont; Amrik Sohal Reports the results of a survey of quality management practices (QMP) in Australian service companies. Although service industries are much more important contributors to GNP and employment than manufacturing industries, most quality management literature is oriented...

... Benchmarking Manufacturing industry Performance measurement Service industries TQM Utilities This article outlines the results of a survey into best‐practice performance measurement in companies using total quality management(TQM). A postal survey was conducted to determine the performance...