... for service industries undergoing digital quality transformation. The study contributes to the Quality 4.0 literature by empirically demonstrating how its core dimensions align with emerging Quality 5.0 principles, particularly human-centricity, sustainability, and resilience. Practical implications...

... et al. (2019a) discussed how the service industry lags behind manufacturing in terms of efficiency. They utilized empirical study to investigate the effects of critical factors on TQM implementation in Bangladesh's garment industry. One of the reasons for this is that after SCM rose...

... and analysing a comprehensive model of employee well-being in emotional work settings of the civil aviation industry. Practical implications The study will aid the various service industries in the framing of the intervention and training programs, which would help in promoting the well-being of employees...

... be contacted at: echdorion@gmail.com 16 09 2014 06 03 2015 07 03 2015 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Benchmarking Customer satisfaction Educational services Customer retention Service industry Quality...

... following points need to be given consideration: Information technology strategy Benchmarking Service industry Fixed Time Fixed Price Pricing models Time and Money The information technology (IT) outsourcing has been inexorably growing in spite of its downsides. The main reasons...